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Delivery and Returns

Delivery Information

Standard Delivery is Royal Mail Second Class delivery please allow 3-4 working days. (£1.00)
First Class Delivery is Royal Mail First Class delivery please allow 1-2 working days (£1.30)
Next Day Delivery  with tracking is available  from Mon- Fri, orders must be placed before 2pm. You will receive your tracking number once your order has been processed. If you would like more information, please click here (£7.10)

Important Information

Gift Card is valid for 12 months from the date of purchase / issue. Card cannot be exchanged for cash. Lost or stolen cards will not be compensated.

Return & Refunds Policy

While we hope you’ll be happy with your gift card(s), we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.

Refund Policy

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, please contact us at info@TheLeicesterGiftCard.com. Once you have registered your refund, please put your gift card into the post and send it back to us. Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.  Leicester Gift Card do not accept responsibility for the loss of your returned goods or your postage charges.

Changed your mind?

That’s no problem. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period.

Is there a problem with your order?

We do our best to make sure your gift card is received in good condition and with funds, but if it doesn’t, we are here to help. You can reach us at info@theleicestergiftcard.com.

Return Costs

You are responsible for the cost of returning gift cards for refunds. We would recommend a form of tracked mail to ensure receipt. We do not accept responsibility for the loss of your returned goods or your postage charges.

Receiving your refund

Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.

Your statutory rights

Don’t worry, nothing in this policy affects your statutory rights.